(Demo) What is a Support Ticket and Why We Don’t Use That Term

Share on facebook
Share on twitter
Share on pinterest

Support tickets, customer service ticketing systems, help desk tickets — these terms are ubiquitous in the customer service software landscape. Most support software on the market uses “ticketing” to describe what their help desk does, because… that’s just what it’s called.

But the term “support ticket” is impersonal. It evokes memories of sitting in the DMV waiting for hours for the number on a small slip of paper to be called. And that’s probably not the mindset you want your customers to have at the very beginning of their interactions with your support team.

Every customer service expert knows that choosing the right words matters. That’s why here at Help Scout, we approach customer interactions as conversations — not support tickets.

What is a support ticket?
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they open support tickets. Service representatives interact with customers by responding to support tickets. When the issue is resolved, the ticket is closed.

ENGAGE WITH PEOPLE THAT GETS IT!

Further study is difficult. Trust us! We have been there too. Let us put you on a pathway where you’ll thrive.

Share this post with your friends

Share on facebook
Share on google
Share on twitter
Share on linkedin

More To Explore

All Aboard on the Engineering Highway!

All you need to know about Engineering in Malaysia!  Engineering remains one of the most popular programs that students go for, not only in Malaysia,

Meet Curtin’s Representative in Miri!

Courses, 2020 New Scholarships, Financial Aids & Flexible campuses’ transfer opportunities? Come and meet Curtin’s representative this Saturday (21 Dec) 2pm-4pm at Unicentre International Education!

Effective Presentation Skill Workshop!

Do you know one of the MOST IMPORTANT skills that you need at university is 𝐏𝐑𝐄𝐒𝐄𝐍𝐓𝐀𝐓𝐈𝐎𝐍 𝐒𝐊𝐈𝐋𝐋𝐒! 👩‍🏫 Our series of Uni-Preparatory Workshops is finally

Unicentre Malaysia | All right reserved Copyright © 2019