(Demo) Release Notes: Drag and Drop, Plus More Emoji Support in Beacon

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Drag and drop attachments in Beacon

Let the GIF sharing begin! Sending attachments through Beaconโ€™s contact form and chat is now only a drag and drop away.

Drag and drop attachments in Beacon

๐Ÿคฉ Emoji support for Beacon identify fields ๐Ÿฆ„

We noticed some customers were getting creative with their customer data, adding emojis to Beaconย identifyย fields. We added support for them so your emojis will now be displayed correctly in the Beacon sidebar. ๐Ÿ˜Ž

Sending session-specific data

Thereโ€™s a new method on Beaconโ€™s JavaScript API block! Introducing theย session-data method, which can be used to add session-specific information to a new chat or conversation. Unlike theย identifyย method, session data is not synced with the customer profile and wonโ€™t be remembered across page refreshes.

Sending session-specific data

The โ€˜Toโ€™ field is zippy once again

For a while, it was taking far too long for search to find customers in the โ€œToโ€ field when starting a new conversation. We heard you and felt this pain ourselves, so weโ€™re excited to say that most results are now delivered in one second or less.


Further study is difficult. Trust us! We have been there too. Let us put you on a pathway where youโ€™ll thrive.

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