Support tickets, customer service ticketing systems, help desk tickets — these terms are ubiquitous in the customer service software landscape. Most support software on the market uses “ticketing” to describe what their help desk does, because… that’s just what it’s called. But the term “support ticket” is impersonal. It evokes memories of sitting in the …
(Demo) What is a Support Ticket and Why We Don’t Use That Term Read More »
You know you need to delegate. Everyone’s saying it — “delegate more!” — as if delegation is the solution to all of your problems. It could be, actually — if you do it well. It took me 10 years to crack the code, so here’s the blog post I wish I had way back when, …
The psychology of color as it relates to persuasion is one of the most interesting — and most controversial — aspects of marketing.
It’s notoriously difficult to wrangle a shared inbox. Emails slip through the cracks; teams accidentally send out multiple responses; everyone lacks the context they need to solve ongoing problems. No one doubts that team email management requires excellent organizational and communication skills. Beyond a dynamite skill set, though, even the most talented professionals need a …
Planning to improve your studies with well-experienced tutors? Let’s do this together with you! Our 2019 intake for tuition classes is now open for registration! DM us now to find out more!
📣Dear students and parents📣 2018 is now coming to an end. Hello 2019 for a fresh new start! 🎉 . Unicentre will be offering new tuition subjects for different academic levels, lead by passionate and highly qualified tutors. We are more than happy to have you joining us on this lifelong education journey! 📚 . Contact us …