unicentre

(Demo) What is a Support Ticket and Why We Don’t Use That Term

Support tickets, customer service ticketing systems, help desk tickets — these terms are ubiquitous in the customer service software landscape. Most support software on the market uses “ticketing” to describe what their help desk does, because… that’s just what it’s called. But the term “support ticket” is impersonal. It evokes memories of sitting in the …

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This is an Example Post

It’s notoriously difficult to wrangle a shared inbox. Emails slip through the cracks; teams accidentally send out multiple responses; everyone lacks the context they need to solve ongoing problems. No one doubts that team email management requires excellent organizational and communication skills. Beyond a dynamite skill set, though, even the most talented professionals need a …

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